Privacy & Policy

Welcome to FTS (A unit of Yaduvanshi Technology Private Limited [CIN: U72900BR2019PTC041925], Lochan Enclave front Sai Hospital, Doctor Colony, Kankar Bagh, Patna, Bihar) is a india's best online food delivery platform, enables users to place orders at local restaurants or Cooks via its website or mobile app.

FTS STAY PRIVACY POLICY

FTS Stay is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information. Though we make every effort to preserve the user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Site, or as required by law. We may also need to disclose the personal information to a third party for the purpose of delivery of the services to the users.

This Privacy Policy describes how we collect, use, process, and disclose your personal information, in conjunction with your access to and use of the FTS Stay Platform and the Payment Services. This privacy policy describes our privacy practices for all websites, platforms and services that link to it. Please read the privacy policy on the applicable site.

General Description

In this privacy notice, references to “FTS Stay”, "we" or "us" or “our” are to FTS Stay (a company incorporated under the laws of India) and its parent company and its subsidiaries (the “FTS India”- Food-Travel-Stay).

Depending on where and how you interact with us (e.g. by using our app or by visiting our website i.e. “www.foodtravelstay.com” or booking an FTS Stay-branded accommodation via a third party travel agency) different companies within FTS Stay will process your information. You can find out more about the FTS Stay companies that handle your information, including which company makes decisions about how your information is handled, by contacting us.

Scope of our Privacy Policy

This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, website, email, phone, booking a FTS Stay room via a third party travel agency, etc.). We may give you additional privacy notices if required for specific interactions.

If you book a stay through us at one of our hosts’ room, house, flat, bungalow, guest houses, hotels and other lodgings (i.e. you stay at a property that is not FTS Stay-branded), that partner will use your personal data as shown in their privacy notice.

This privacy notice applies to individuals who enquire about, purchase or make use of our products and services, such as when a user signs up with FTS Stay, modifies his/her account, makes a booking (whether through our app, website, in person or via any other channel), requests on-demand services, contacts customer support, stays at FTS Stay-branded accommodations or otherwise communicates or interacts with FTS Stay.

This Privacy policy describes how we handle your information, regardless of the way you contact us (e.g. app, website, email, phone, walk-ins to FTS Stay-branded accommodations, etc.). Sometimes we will provide you with additional information or notices, depending on the way we interact with each other, e.g. if you use particular functionality on our app, we may explain how that functionality uses your information.

FTS Stay offers accommodation in our Host’s rooms, houses, guest houses, flats, bungalows and other lodging facilities provided by the Host. If you book a stay through us at any of our Hosts’ houses, the Host will use your personal information (for quality purpose).

FTS Stay’s website and app is not aimed at children, and we do not allow children to book accommodation or stay at our accommodations without a responsible adult. This privacy notice is therefore not aimed at children. If you provide us with information about your children, it is processed as described in this notice.

Ways in which we collect Personal Information 

We obtain personal information from you and from travel agents and others who book accommodation for you.

Where you provide us with information about other individuals (e.g. the names of others who you will stay at the accommodation you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this.

We obtain personal information from you through your interactions with us, including by telephone (please note that we record or monitor our calls for compliance and quality assurance purposes), by email, via our websites, via our apps, via post, via, social media or face to face e.g. in our FTS Stay-branded accommodations or when you meet an FTS Stay agent and the owner of the House/Flat etc.

We also obtain your personal information from third parties such as:


·Others who book accommodation for you;

·Travel agencies through which you book FTS Stay-branded accommodation;

·Accommodation providers i.e. the Host;

·Service providers who work with us in relation to our product or service; and

·If your work role involves you booking corporate employee accommodation, third parties who identify you as the appropriate contact for marketing our services to your organization.

Information We Get

We process three categories of personal information about you and/or, where applicable, others whom you have booked accommodation for, namely:

·Information that is necessary for the use of FTS Stay Platform:

We ask for and collect the following personal information about you when you use the FTS Stay platform. This information is necessary for the adequate performance between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.

1.Account Information:  When you sign up for a FTS Stay Account, we require certain information such as your first name, last name, email address, and date of birth.

2.Profile and Listing Information:  To use certain features of the FTS Stay Platform (such as booking or creating a Listing), we may ask you to provide additional information, which may include your address, phone number, and a profile picture.

3.Identity Verification Information:  To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information.

4.Payment Information:  To use certain features of the FTS Stay Platform (such as booking or creating a Listing), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments (via FTS STAY Payments).

5.Communications with FTS Stay and other Members:  When you communicate with FTS Stay or use the FTS Stay Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.

·Information you choose to give us:

You may choose to provide some additional information in order to maintain a better user experience with FTS Stay.

1.Additional Profile Information:  You may choose to provide additional information as part of your FTS Stay profile (such as gender, preferred language(s), city, and a personal description). Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.

2.Address Book Contact Information:  You may choose to import your address book contacts or enter your contacts’ information manually to access certain features of the FTS Stay Platform, like inviting them to use FTS Stay.

3.Other Information:  You may otherwise choose to provide us information when you fill in a form, update or add information to your FTS Stay Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, share your experience with us (such as through Host Stories), or use other features of the FTS Stay Platform.

·Information that is necessary for the use of the Payment Services:

Our Payment data controller needs to collect the following information necessary for the adequate performance and to comply with applicable law. Without it, the User will not be able to use the payment services and the services provided by FTS Stay.

1.Payment Information:  When you use the Payment Services, the Payments Data Controller requires certain financial information (like your bank account or credit card information) in order to process payments and complies with applicable law.

2.Identity Verification and Other Information:  If you are a Host, the Payments Data Controller may require identity verification information (such as images of your government issued ID, passport, national ID card, or driving license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment Services to you, and to comply with applicable law.

·Information we collect from the third parties:

FTS Stay may collect information, including personal information, that others provide about you when they use the FTS Stay platform or FTS Stay payment services. FTS Stay also may obtain information from the other sources and combine that with information we collect through the FTS Stay platform and the payment services. We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.

1.Third Party Services:  If you link, connect, or login to your FTS Stay Account with a third party service (e.g. Google, Facebook etc.), the third party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.

2.Your References:  If someone has written a reference for you, it will be published on your FTS Stay public profile page with your consent. To learn more, see our Help Center article about References.

3.Enterprise Product Invitations and Account Management:  Organizations that use our Enterprise products (such FTS Stay for work and programs with property managers and owners) may submit personal information to facilitate account management and invitations to use enterprise products.

4.Referrals:  If you are invited to FTS Stay, the person who invited you may submit personal information about you such as your email address or other contact information.

5.Other Sources:  To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the FTS Stay Platform through partnerships, or about your experiences and interactions from our partner ad networks.

6.Call and SMS Data: We make it easier for you to contact the host or the Owner of the house. In connection with this, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.

7.CCTV: We may also collect your personal information if you access hosts’ premises and we use CCTV to monitor those premises.

8.WiFi: If you use WiFi offered at host’s accommodation, we will collect login information (which may include your email) and usage information that tells us how you use the WiFi.

Sometimes you may choose to give us special category information about you or others which may attract extra protections under data protection laws. For example:

1.Information about religious or philosophical beliefs may be revealed by food preferences;

2.Information about health may be revealed by special requests for assistance or disability-friendly accommodation or if you require medical assistance during your stay; and

3.Information about sexual orientation may be revealed if you tell us that you are married or in a relationship and you also give us the name of your partner.

HOW WE USE INFORMATION WE COLLECT

We may use, store, and process personal information to

1.Develop and Improve the FTS Stay platform:  We may use the personal information to provide, improve, and develop the FTS Stay Platform such as to:

·enable you to access and use the FTS Stay Platform,

·enable you to communicate with other Members,

·operate, protect, improve, and optimize the FTS Stay Platform and experience, such as by performing analytics and conducting research,

·provide customer service,

·send you service or support messages, updates, security alerts, and account notifications,

·if you provide us with your contacts’ information, we may process this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection,

·to operate, protect, improve, and optimize the FTS Stay Platform and experience, and personalize and customize your experience (such as making Listing suggestions, ranking search results), and facilitate claims with our Host Guarantee, Host Protection Insurance, Experience Protection Insurance or other similar host protection programs, we conduct profiling based on your interactions with the FTS Stay Platform, your search and booking history, your profile information and preferences, and other content you submit to the FTS Stay Platform, and

·enable you to use our enterprise products.

For the renter, we collect the information provided by you and provide all necessary information to the owner of the house (which you choose) and for the Owner, we will provide your information to the renter, to maintain a healthy environment and also to maintain a adequate performance between the host and us and also between the Renter and us.

2.Maintain a Trusted and Safer Environment:

We may use the personal information to create and maintain a trusted and safer environment such as to:

·detect and prevent fraud, spam, abuse, security incidents, and other harmful activity,

·conduct security investigations and risk assessments,

·verify or authenticate information or identifications provided by you (such as to verify your Accommodation address or compare your identification photo to another photo you provide),

·conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required,

·comply with our legal obligations,

·Resolve any disputes with any of our Members and enforce our agreements with third parties,

·enforce our Terms of Service and other policies, and

·in connection with the activities above, we may conduct profiling based on your interactions with the FTS Stay Platform, your profile information and other content you submit to the FTS Stay Platform, and information obtained from third parties. In limited cases, automated processes may restrict or suspend access to the FTS Stay Platform if such processes detect activity that we think poses a safety or other risk to the FTS Stay Platform, our community, or third parties. If you challenge the decisions based on the automated process, please contact us as provided in the Contact Us section below.

3.Measure and Improve our Advertising and Marketing:

We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to:

·send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about FTS Stay or partner campaigns and services) and social media advertising through social media platforms such as Facebook or Google),

·personalize, measure, and improve our advertising,

·Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by FTS Stay or its third party partners,

·conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the FTS Stay Platform, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you,

·enrolling in an email subscription will not affect the frequency of administrative emails that we may send in connection with any FTS Stay Account. No fee is charged for sending promotional emails to you, but third-party data rates may apply. Note that you may not be able to take advantage of certain promotions if you do not have an FTS Stay Account, and

·invite you to events and relevant opportunities (for example, when you share your Host story, we may use the information provided to reach out to you to invite you to relevant events).

4.The payment data controller also uses the information to:

·Enable you to access and use the Payment Services.

·Detect and prevent fraud, abuse, security incidents, and other harmful activity.

·Conduct security investigations and risk assessments.

·Conduct checks against databases and other information sources.

·Comply with legal obligations (such as anti-money laundering regulations).

·Enforce the Payment Terms and other payment policies.

·With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

Where We Share Your Information:

We share your information for the purposes set out in this privacy policy, with the following categories of recipients:

·Other members of the FTS Stay Group;

·With the Owner of the House/flat/room to enable them to provide the services you request, e.g. we share your name and expected check-in time;

·Third party suppliers who help deliver products or services on our behalf, or who have partnered with FTS Stay in connection with services or a relevant promotional offering, as well as other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;

·Your contact if you use a referral feature;

·The general public, if you submit content in a public forum, such as blog comments, social media posts, or other features of our services that are obviously viewable by the general public. For example, you may choose to use social sharing features and related tools which let you share your FTS Stay experience with other apps, sites, or media, and vice versa. Your use of these features enables the sharing of information with your friends or the public, depending on your social sharing service settings. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them;

·Third parties where we have a duty to or are permitted to disclose your personal information by law (e.g. law enforcement officials, government authorities);

·With the police in the exercise of their functions or with others as required by a court order;

·Third parties where we (or any member(s) of the FTS Stay Group) sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

·Third parties in connection with any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of the FTS Stay Group’s business, in which case personal data held by it about its customers or visitors to the website may be one of the transferred assets.

Where we share your personal information, appropriate protections will be in place to protect your personal information as required by data protection laws. Sometimes, we may share information in an aggregated, pseudonymised and/or anonymised form which cannot reasonably be used to identify an individual.

Retention Period:

We retain your personal information in accordance with FTS Stay’s records retention policies. However, there may be circumstances that mean we must retain your personal information for longer (e.g. if you make a claim in relation to a booking).

We retain your personal information in accordance with FTS Stay’s records retention policies.

In order to determine how long it is necessary to retain your personal information, we calculate retention periods in accordance with the following criteria:

·The currency of your relationship with us and the types of products or services you have with us;

·The length of time it is reasonable to keep records to demonstrate that we have fulfilled our obligations to you and under law;

·Any limitation periods within which claims might be made;

·Any retention periods prescribed by law or recommended by regulators, industry bodies or associations; and

·The existence of any relevant proceedings.

Information Sharing between Members:

To help facilitate bookings or other interactions between Members, we may need to share certain information, including personal information, with other Members, as it is necessary for the adequate performance of the contract between you and us, as follows:

·When you as a Guest submit a booking request, certain information about you is shared with the Host (and Co-Host, if applicable), including your profile, full name, the full name of any additional Guests, your cancellation history, and other information you agree to share. When your booking is confirmed, we will disclose additional information to assist with coordinating the trip, like your phone number.

·When you as a Host (or Co-Host, if applicable) have a confirmed booking, certain information is shared with the Guest (and the additional Guests they may invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Accommodation or Experience address.

·When you as a Host invite another Member to become a Co-Host, you authorize the Co-Host to access and update your information and Member Content, including but not limited to certain information like your full name, phone number, Accommodation address, calendar, Listing information, Listing photos, and email address.

·When you as a Guest invite additional Guests to a booking, your full name, travel dates, Host name, Listing details, the Accommodation address, and other related information will be shared with each additional Guest.

·When you as a Guest initiate a Group Payment Booking Request certain information about each participant such as first name, last initial, profile picture as well as the booking details is shared among all participants of the Group Payment Booking Request.

Profiles, Listings, and other Public Information:

FTS Stay Platform lets you publish information, including personal information, that are visible to the general public. For example:

·Parts of your public profile page, such as your first name, your description, and city, are publicly visible to others.

·Listing pages are publicly visible and include information such as the Accommodation or Experience’s approximate location (neighborhood and city) or precise location (where you have provided your consent), Listing description, calendar availability, your public profile photo, aggregated demand information (like page views over a period of time), and any additional information you choose to share.

·After completing a booking, Guests and Hosts may write Reviews and rate each other. Reviews and Ratings are a part of your public profile page and may also be surfaced elsewhere on the FTS Stay Platform (such as the Listing page).

·If you submit content in a community or discussion forum, blog or social media post, or use a similar feature on the FTS Stay Platform, that content is publicly visible.

Additional Services by Hosts:

Hosts may need to use third party services available through the FTS Stay Platform to assist with managing their Accommodation or providing additional services requested by you, such as cleaning services or lock providers. Hosts may use features on the FTS Stay Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third party service providers for the purposes of coordinating the stay, managing the Accommodation, or providing other services. Hosts are responsible for third party service providers they use and ensuring those service providers process Guest information securely and in compliance with applicable law including data privacy and data protection laws.

Analyzing your Communications:

We may review, scan, or analyze your communications on the FTS Stay Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.

These activities are carried out based on FTS Stay's legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.

Your Rights:

Data protection laws in India provide individuals with rights in relation to the information that FTS Stay holds about them on some computer and paper records. These include rights to access, correct, delete, restrict the use of, object to the use of, port to another person, and withdraw consent to the use of, your information. Exceptions may apply to these rights.

The data protection laws in India provide individuals with the following rights:

·Right of subject access: The right to make a written request for details of personal information we hold about you and to request a copy of that personal information.

·Right to rectification: The right to have inaccurate information about you rectified.

·Right to erasure ('right to be forgotten'): The right to have certain personal information about you erased.

·Right to restriction of processing: The right to request that your personal information is only used for restricted purposes.

·Right to object: The right to object to the use of personal information (including the right to object to marketing and profiling relating to direct marketing).

·Right to data portability: The right to ask for personal information you have made available to us to be transferred to you or a third party in machine-readable formats.

·Right to withdraw consent: We do not normally rely on consent as a basis for processing your personal information. We will only ask for your consent in very limited circumstances and, if we do so, will make it obvious to you when we are asking for that consent and what that is for. You have the right to withdraw any consent you have given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of use of your personal information prior to the withdrawal of your consent.

·Lodging Complaints: You have the right to lodge complaints about our data processing activities by filing a complaint with our Data Protection Officer who can be reached by the “Contact Us” section below or with a supervisory authority.

These rights may not apply in all cases. If we do not comply with your request, we will explain why. In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better.

Security:

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your FTS Stay Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your FTS Stay Account, please contact us following the instructions in the Contact Us section below.

Log Files

Like most standard web site servers we use log files. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring / exit pages, platform type, date / time stamp and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. The same may be used to track the behavior of the customers or identify the area of interest of the customer, which might further be useful for advertisement, promotions etc.

Cookies

As set forth above under “Normal Browsing” anonymous users may receive session cookies while visiting our Site while their browser is open. “Users” are subject to the Site’s Terms of Use. Registered Users receive session cookies when they are signed into our Site. To facilitate our functions, we may use cookies to recognize when you return to our website, if any.

Changes To This Privacy Policy

FTS Stay reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the FTS Stay Platform and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the FTS Stay Platform will be subject to the revised Privacy Policy.

Contact:

In case of any questions or concerns about the Policy or data processing, Users shall contact at:

Address: G-19, Lochan Enclave, Kankarbagh, Patna-800020

General Enquery: +91 957 046 9372
Technical Support: +91 789 093 2779 or +91 900 267 8141
Emergency Contact: +91 930 809 1134
Email: [email protected] or [email protected]