FEE POLICY BY FTS TRAVEL

FEE POLICY BY FTS TRAVEL

FTS Travel Believes In Being Completely Transparent With Our Members. Following Are Comprehensive List Of Fees For Certain Scenario After You Have Created Your Reservation:

Cancellation

Cancellation Made More Than 24hrs Before Booking Start: ? 180
Cancellation Made Within 24hrs Of Booking Start: ? 180 Or 60 % Of Booking Fee (whichever Is Greater)
Cancellation Made After Booking Start: No Refund
(Cancellation Refund Will Be Done Through The Original Payment Method Within 7- 10 Business Days)

Reschedule Before Start:- Modifications Made More Than 24hrs Before Booking Start: ? 300

Extension Post Start:- Extension Within 2 Hours Of Bookings End Time Will Lead To Cancellation Of Doorstep Collection. No Refunds Applicable

Shortening Post Start:- No Charges Or Refunds Applicable

Shortening/Rescheduling Within 24 Hours Of Booking Start Time Or Booking End Time:- Users Will Not Be Able To Change Booking Start Time Or Shorten The Booking End Time. No Refunds Will Be Applicable. Although Customers Can Anytime Extend The Booking.

Late Return:- Late Return Would Be Charged At ?250/hour In Addition To The Hourly Fee For Use Of The Vehicle.

Pricing Plan Change:- Pricing Plan (free Km Per Hour) Cannot Be Changed Post Booking Creation.

Minimum Duration:- The Minimum Booking Duration For Which The Prices Will Be Charged Is 6 Hours.

Discounts:- Discount Is Applicable Only On Trips Of A Duration Equal Or Greater Than 8 Hours At The Time Of Booking. Discount Is Applicable Only On The Booking Fee (excluding Refundable Deposit, If Any) Paid In Advance To Book The Car. Discount Will Not Be Applicable On Blackout Days. FTS Travel reserves The Right To Cancel A Booking If Any Unwarranted Use Of A Discount Coupon Is Identified.

Referral Codes:- FTS Travel Will Provide Referral Codes To The User. The Referral Codes Will Only Be Applicable At The First Booking From FTS Travel. The Amount Will Be Deduced From The Total Amount. The Deducted Amount Will Be Decide And Applicable Only At The Time Of First Booking. The Amount Will Not Be Deduct, If A User Fails To Enter The Correct Referral Code And Have To Pay The Total Amount Prescribed By FTS Travel.

Fuel Policy:- Free Fuel Is Only Included In Pricing For With Fuel Bookings. Members Will Only Be Eligible For Reimbursement Of Fuel Expenses Upon The Submission Of A Bill Containing The Quantity Of Fuel Filled, The Date On Which The Fuel Was Bought And The Cost Of The Fuel.

In Case Of No Fuel Bookings, The Vehicle Should Be Returned By The Member, Upon The Completion Of The Booking, With Fuel At The Same Level As At The Start Of The Booking. If The Vehicle Is Returned With Lesser Fuel Than The Fuel Level At The Start Of The Trip Then Refuelling Penalty Will Be Applicable.
No Refund Will Be Applicable If Car Is Returned With Excess Fuel

Speed  Policy:- The Vehicle May Be Enabled With Speed Governor In Compliance With The Applicable Government Regulations, That Limits Speed Of The Vehicle Upto 60 Km/hr For Bike And 80 Km/h. You Will Also Be Notified By SMS On Your Registered Number, If You Exceed The Speed Limit.

Vehicle Breakdown:- 1. The Member Shall Be Responsible For The Costs Related To The Repair, Recovery, And Loss Of Use Of Any FTS Travel Vehicle Resulting From Any Of The Foregoing, Up To The Current Damage Fee, As Set Forth In The Fee Policy / Rate Schedule (if Such Costs Are Because Of The Fault Of The Member Or If The Fault Is Not Directly Established To Any Other Person/ Entity, Or Where Any Cost Is Not Paid / Reimbursed By The Insurer Of FTS Travel Vehicles Or The Insurer Of The Other Vehicle Involved In The Accident).

2. Where The Member Is Not Responsible For The Breakdown Of The FTS Travel Vehicle, FTS Travel Shall Refund An Amount Equal To The Cost Of The Unused Hours Of Such Booking. Further, FTS Travel Shall Not Be Liable For Any Further Costs Borne By The Member As A Consequence Of The Breakdown Of The FTS Travel Vehicle.

Free Kilometers:- The Free Kilometres Allotted To The Customer Will Be Proportional To The Number Of Hours Booked And The Flexi Package Chosen.
 
•Handover Pursuant To The Original Booking, Extensions And Modifications Are Subject To Availability Of The Vehicle.

•Wearing Helmet On Bike/scooty Is Mandatory. The User Must Bring His/her Own Helmet (two Helmets, If Required). If Not, Then The User Must Pay The Charges (Rs. 50 For One Helmet, Rs. 80 For Two) In Order To Start The Booking.

•The User Must Pay The Maintenance Charges Of The Vehicle They Booked. For Bike/scooty, It Is Rs. 1/km And For Car, It Is Rs. 1.50/km.

•Your Free KMs Are Calculated Based On The Latest Scheduled Pick Up Time To The Latest Scheduled Drop Off Time Or To The Actual Drop Off Time Whichever Is Later.

•All Refunds Made Shall Be Through The Original Payment Account Only Within 7-10 Working Days.

•FTS Travel Reserves The Right To Charge A Fee For Specific Pre-defined Accessories.

A List Of Penalties That Can Be Levied On The Users If The User Violates Certain FTS Travel Guidelines:

Returning The Vehicle To A Wrong Location:- ?9,000 + Full Hourly Fee For Use Of The Vehicle + Full Late Fee Until The Vehicle Is Returned To The Correct Location

Traffic And Parking Violation:- Full Payment Of Fines + ?500 Per 30 Days Late In Payment

Not Coming:- Bookings Would Stand Cancelled If After 3 Hours Of Booking Start Time The Customer Still Doesn’t Show Up. No Refunds Would Be Applicable.

Overspeeding (>=70-90 Km/h):- ?2500 (over And Above Any Government Fines That May Have Been Levied) And Expulsion From FTS Travel If Overspeeding Occurs In Two Bookings

Overspeeding (>=100 Km/h):- Expulsion From FTS Travel

Consuming Alcohol Or Smoking:- ?2,000 + Applicable Damage Costs Related To Interiors

Wrong Fueling:- The Member Will Be Liable For The Full Cost Of Damage To The Vehicle + Miscellaneous Expenses Arising Out Of The Damages.

Key Not Returned At The End Of Reservation:- ?10000 + Replacement Cost, If Not Returned Within 3 Days

Loss Of Documents

All - India Permit- 5000
Authorization Certificate- 5000
Emission Test Certificate- 200
Insurance Policy- 200
RC Card- 5000
Rent A Cab Scheme- 200
Valid Road Tax Certificate- 5000

Rash Driving:- 5000+ Extra Cost Of Damaging The Vehicle + Membership Cancellation

Vehicle Damage (accidental):- Any Unintentional/accidental Damage Will Be Liable For The Damage Charges Of ? 10,000+ All The Charges

Vehicle Damage (Intentional Or Consequential):- In Case Of Any Intentional Damage Or Damage Caused To The Vehicle As Consequence Of The Member Driving The Car, Even After The Car Is Damaged And Need Urgent Repair (Examples Include But Are Not Limited To:

a. Driving In Water Loggings Resulting Into Engine Breakdown,
b. Driving After Under Body Damages Resulting Into Engine Break Down Because Of Oil Drainage,
c. Driving While Under The Influence Of Alcohol Or Other Intoxicants,
d. Driving With Clutch Over Pressing Etc.

Member Will Be Liable For The Full Cost Of Repair Post Damage To The Vehicle + Loss Of Expected Revenue Arising Out Of The Damage.

Towing Or Impounding:- No Cost If Caused By Vehicle Failure. Full Cost If Caused By User Negligence

Cleaning Required (internal):- Washing Of Removables (for Footmats Etc) Would Be Charged At ?500-?1500. Interior Washing / Drycleaning (for Seat Covers, Door Panels) Would Be Charged At ?1,500- ?5000.

Please Note There Are Four Cases Where There Will Be Exceptions:

•In The Event The Member Is Found To Be Under The Influence Of Alcohol During A Booking, The Member Will Be Held Liable For 100% Of The Vehicle Damage Bill As Per The Invoice Received From The Vehicle Workshop.

•The Member Will Be Liable For 100% Of The Entire Vehicle Damage Bill In The Event That The Vehicle Workshop And/or Insurance Company Deem The Damage To Be Consequential In Nature (this Will Be Clearly Stated In The Accident Report). Consequential Damage Occurs When The Member Continues Driving Even After An External Vehicle Impact, Thereby Severely Undermining The Condition Of The Vehicle.

•In The Event A Non-FTS Travel Member Is Found To Be The One Driving At The Time Of Accident, Then The Member Will Be Held Liable For 100% Of The Vehicle Damage Bill As Per The Invoice Received From The Workshop.

•Notwithstanding Anything To The Contrary Contained Herein, Only SUV Vehicles Are Permitted For Trips To Regions Having Higher Altitudes Including But Not Limited To Leh Or Ladakh Districts In Jammu & Kashmir. Damages Caused To The Vehicles Except Falling Under SUV (Ecosport, Scorpio, XUV, Tata Safari, Toyota Fortuner) Category Will Attract Charges Viz; Damages Fees Of ? 10,000 Along With Repairs Cost, Towing Cost, Travel Cost Of Representatives Of FTS Travel And Other Related Charges, If Any On Actual Basis.

Member’s Responsibility

If A FTS Travel Member Is Violating The Law Or FTS Travel Rules, For Example By Overspeeding Or Driving Drunk, The Member Will Be Responsible For All Damage, Liability, And Fines And Could Face Legal Action.

Responsibility For Payment:

•Payments By Members Shall Be Made With His/her Credit Card Or Debit Card. The Member Is Under Obligation To Ensure That The Account From Which The Amounts Are To Be Collected Have Sufficient Funds Or Credit Available To Cover Any Charges. Member Is Solely Responsible For Any Associated Bank Or Credit Card Charges Or Fees. Member May Be Charged A Processing Fee For A Declined Credit Or Debit Card Payment.

•In The Event The Member Defaults On Any Payments, FTS Travel Is Entitled To Charge Reminder Fees And Default Interest In Accordance With The Provisions Of The Law. In Addition, FTS Travel May Utilize Third Parties To Collect Amounts Owed To FTS Travel By A Member.

•With All Fees Mentioned Above, FTS Travel Reserves The Right To Prohibit A Member From Making A Subsequent Reservation Until All Outstanding Fees In The Member's Account Have Been Paid In Full. In The Event A Fee Is Incurred, Members Will Receive An Email Invoice From FTS Travel That Will Have Detailed Payment Instructions.

Collision Or Other Incident:

•FTS Travel Provides Full Wrap Unlimited Third Party Liability Insurance Without A Maximum Cap.

•If Member Is Involved In An Unintentional/non Consequential Incident/accident (including But Not Limited To A Collision Or Misuse Of The Vehicle) Member Will Be Responsible For A Standard Insurance Deductible Payment Of Up To ? 10,000. The Member Will Be Obligated To Pay The Repair Cost Up To ? 10000. The Payment Owed Will Be Deducted From The Security Deposit, If Any. Should The Security Deposit Not Cover The Payment (in The Case The Member Has Accrued Late Return, Excess Km, Etc Charges) The Balance Of The Payment Owed Shall Be Payable By The Member Separately As An Additional Outstanding.

•Member Will Be Responsible For All Towing And Impounding Charges Associated With A Collision.

•Member Will Be Responsible For All Towing And Impounding Charges Caused By Member Failure.

FTS Travel Will Be Responsible For All Towing And Impounding Charges Caused By Vehicle Failure.

•Member Will Be Responsible For All Applicable Damages And Costs, Including Those In Excess Of The Applicable Damage Fee, Arising From The Member's Failure To Comply With The Terms Of The Agreement And/or A Violation Of The Law.

Tolls:

•Members Are Responsible For Paying All Tolls At The Time They Are Due.

•FTS Travel Vehicles Are Registered With An All India Permit, Allowing The Vehicle To Enter Any State In The Country.

•Members Must Pay All Inter-state Taxes And Fees Upon Entering Into A Neighbouring State. For The State Of Andhra Pradesh, FTS Travel Will Reimburse The State Entry Fee Cost Paid By Member. FTS Travel Members Are Liable To Pay In Full The State Entry Fee Tax For All Other States Besides Andhra Pradesh.


By Joining FTS Travel, The Member Agrees To Pay FTS Travel The Costs, Charges, Fees And Expenses Set Out In The Agreement, Including Specifically And Without Limitation Those Set Forth In This Schedule. The Following Is Not Exhaustive And Other Specific Fees, Costs And Charges May Apply. Other Applicable Costs Will Be Communicated To The Member. Capitalized Terms Used In This Schedule Shall Have The Same Meaning Assigned To Such Terms In The Agreement.

FTS Travel Reserves The Right To Change The Terms Of This Policy From Time To Time And Shall Give Notice Of Such Changes To The Member In A Timely Manner. Notice To The Members Shall Be Considered Given When Such Notice Is Indicated And Accessible From The First Page Accessed After The Member Log-on To The FTS Travel Website, Or By Email To The Member's Email Address Provided To FTS Travel In The Member's Application Or Most Recently Provided To FTS Travel. Member Agrees That The Amended Terms And Conditions Of This Agreement Shall Be Effective And Binding The Earlier Of (1) The Effective Date Indicated In Such Notice; Or (2) On The Date Posted On FTS Travel's Website.